Frequently Asked Questions

Got questions? We've got answers! If you don't find what you're looking for, feel free to reach out at support@heyclogpop.com.

Orders & Shipping

How long does shipping take?

Standard shipping takes 5–10 business days. Express shipping takes 2–4 business days. Processing time is 1–3 business days before your order ships.

Do you ship internationally?

Yes! We ship to select countries worldwide. International shipping times and rates vary by destination. Please note that customs duties and taxes may apply.

How do I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number. Use it to monitor your delivery status.

Can I change or cancel my order?

Orders can be cancelled within 24 hours of placement if not yet processed. Please contact us immediately at support@heyclogpop.com. See our Cancellation Policy for full details.

Products & Sizing

How do I find my size?

We recommend checking our Size Guide for detailed measurements. Our clogs and slides generally run true to size, but if you're between sizes, we suggest sizing up for a more comfortable fit.

What materials are your products made from?

Our products are made from high-quality materials including suede, sherpa, and durable synthetic materials. Specific material details are listed on each product page.

How do I care for my Clogpop footwear?

Care instructions vary by material. Generally, we recommend spot cleaning with a damp cloth and allowing to air dry. Avoid submerging in water or using harsh chemicals.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery for unworn, unused items in original packaging. See our Return & Refund Policy for full details.

How long does a refund take?

Once we receive and inspect your return, refunds are processed within 5–7 business days to your original payment method.

Can I exchange for a different size?

Yes! We offer exchanges subject to availability. Contact us at support@heyclogpop.com to arrange an exchange.

Payments

What payment methods do you accept?

We accept all major credit cards, debit cards, and other payment methods available at checkout.

Is my payment information secure?

Absolutely. Our store uses industry-standard SSL encryption to protect your payment information.